Order Processing Time

This is the time between when a customer places an order and when the seller delivers the order to the logistics service. Typically, orders are shipped within 1-3 business days after confirmation/payment. Orders placed on weekends may experience some delays. Please note that actual shipping times may be affected by holidays, customs inspections, or environmental factors. Customers will be notified of the shipping status via email after the goods are shipped.

Order Delivery Time

The estimated delivery time is 10-14 business days.

Order Tracking

After the package is shipped, customers will receive an email with tracking information. If you do not receive tracking information within 5 days, please contact us.

About Duties and Taxes

All product-related taxes are included in the sales price and are not charged separately and do not require additional payment.

About Changing Orders

You can modify your order on or before 11:00 PM (PDT.-7 GMT) on the day you place the order. You can contact us at rakuten377@gmail.comto request changes.

About Cancelling Orders

If you contact us promptly after your purchase, we can help you cancel your order. If you have completed the payment but the goods have not been shipped, you can still cancel the order before the goods are delivered and we will refund you the full amount. Once the order is shipped, it cannot be cancelled.